We offer a 30 day money-back guarantee. You can buy with confidence because we stand behind what we sell!
We do our best to describe as much detail about Gro-aut Products as we can and before offering our products pubicly, we test and continue to use our products ourselves regularly. We only offer products that works great for us.
The majority of our customers are satisfied with their purchase and returns are not common but it does happen once in a while! If, after receiving your purchase you are not satisfied, you can return the item(s) for a refund.
Our Return Policy
Below are a few guidelines for our return policy:
1. Before returning an item you will need to contact us (e-mail, mail or phone) for a return authorization and shipping instructions.
2. Item must be returned in good as new, unopened re-saleable condition.
Please note: We do not accept the return of supplements even if unopened.
3. We will only refund items that are returned within 30 days of original purchase date.
4. Please include a copy of the invoice with all returns. This will help us to know who and how to refund the payment to.
5. You will be refunded by the same method that payment was made.
Returns are processed within 30 days of receipt. We check our box 1 to 2 times weekly therefore please allow 7 to 10 days for us to receive your return after mailing it to us. Feel free to contact us to find out the status of your return, if it has been received, and/or an estimate date of processing. An email notification will be sent when a return has been processed and/or refund submitted. It generally takes a bank up to 3 business days to credit back a card after a refund has been submitted on this end.
Please send returns to:
PO Box 37194
North Chesterfield, VA 23234