Gro-aut Hair Butter is a whipped butter. Whipped butters have a low melting point. If shipped during warm weather, the product may melt. Whipping adds tiny air bubbles that increase the size, lighten the density and changes the texture, making the butter light and fluffy. If the product melts, the air bubbles are collapsed, so the volume is decreased. So although the jar was filled to the tip top with whipped butter, if the whipped butter melts, there will be less volume in the container.
Please understand that we cannot be responsible for melted products since melting is a natural reaction to heat. This product may melt in transit as it sits in a hot mail truck, mail box or front porch. No refund or reshipping of an order will be offered in the case of melting.
What To Do If Melting Occurs
The melting will not affect the quality of the whipped butter as a great moisturizer, nor the nourishing properties but the whipped consistency and appearance may change and separation may occur. If the butter melts, give it a stir and place it in the refrigerator until it hardens.
Why Does The Melting Problem Exist
Many commercial products contain phthalates to stabilize and maintain viscosity (thickness), cocamide DEA, MEA to thicken, stabilize and emulsify, petroleum based oils and waxes to thicken and stabilize and other additives to insure that their products maintain the same consistency through all temperature variations. Our Hair butter does not contain these or any other synthetic additives.