International customers, thank you for choosing Gro-aut Solutions, a U.S. family owned and operated business, for your hair care needs. We are dedicated to providing excellent hair care products not only for our own family, but for consumers worldwide.
In an effort to serve our international customers better, Gro-aut Solutions has partnered with a trusted third-party company, International Checkout, to fulfill orders for our international customers however we also offer international shipping directly through us.
International Ordering Options:
1) Place order using International Checkout - credit cards accepted
2) Place order through our shopping cart - Credit cards, Paypal, and money orders now accepted.
I PREFER TO ORDER DIRECTLY THROUGH GRO-AUT SOLUTIONS, HOW DO I ORDER?
Simply add the desired items to your cart and click the proceed to checkout button, select your shipping method, payment method and confirm your order then follow any payment instructions after confirmation of your order, if any. Payment instructions will appear on screen and a copy will be sent via email.
Note: When a package is shipped internationally, it may be subject to import taxes, customs duties, and/or fees imposed by the destination country to be paid by the recipient of the goods. Any shipping fees offered by Gro-aut Solutions only covers the cost to ship the package to its destination and does not include import taxes, customs duties and /or fees.
Transit (delivery) times after shipment
International Checkout: delivery usually within 1 week
Through Us: First Class - delivery 2 to 4 weeks; Priority - delivery 1 to 3 weeks
How the International Checkout service works:
- You begin with registering with us at Gro-aut Solutions and then adding the desired items to your cart.
- When you are ready to checkout, simply click the 'International Checkout' button on the shopping cart page.
- You will then be directed to the International Checkout process where you will complete payment for your order.
- After your order has been received into the International Checkout system, we will package your order and ship it to the international warehouse for shipment to you.
- After it arrives to the International Checkout warehouse, your package will be inspected for accuracy then shipped directly to you from the International warehouse.
Why are we using an International Checkout System?
- Faster shipping/transit to our customers. Because international shipping is their area of expertise, they are able to offer more shipping options which in turn means faster arrival to your door. Shipping options are USPS, UPS, FEDEX, DHL with all packages being sent Express.
- All package are trackable with no extra fees for trackable shipping with the option to prepay any taxes or custom duty fees.
- They provide 100% customer service to our customers regarding shipment, transit times as well as other questions/concerns for all orders placed using their system.
WHICH COUNTRIES DO 'INTERNATIONAL CHECKOUT' SHIP TO?
International shipping is currently available WORLDWIDE from Gro-aut Solutions. Our third party vendor, International Checkout, will ship to all destinations around the world including APO/FPO addresses.
CAN I CHECK THE STATUS OF MY INTERNATIONAL ORDER?
To check the status of your order or track your package, please log in to your International Checkout account at: https://www.internationalcheckout.com/login.php if your purchase was processed through 'International Checkout', Amazon if you ordered through Amazon, or using our contact form if you ordered through our store system.
WHO SHOULD I CONTACT WITH QUESTIONS ABOUT MY INTERNATIONAL ORDER THROUGH 'INTERNATIONAL CHECKOUT'?
All inquiries regarding your international order should be directed to International Checkout at:
EMAIL: [email protected].
PHONE: USA
Hong Kong Phone: +852.8175.6057.
All Others: +001.310.601.8196
CAN I ORDER BY PHONE?
Because you will need your own personal log in and password to checkout with International Checkout, order by phone is currently not available for international ordering using International Checkout. This includes international addresses billing and/or shipping. We apologize for the inconvenience.
