Tracking numbers -- Tracking numbers are automatically generated by the carrier service. Please allow 24 business hours for the carrier service to update your unique tracking number into their system. Tracking a package immediately after the number has been generated or prior to 24 hours may show an error or even a past history of the tracking number if the number is being re-used by the carrier.
Lost or Damaged Packages -- If a package has not arrived after 10 business days from the date of shipment (30 days for Non-US addresses) or has arrived damaged and there are no environmental or other unavoidable circumstance such as a natural disaster causing the delay of arrival, feel free to contact us for a refund. We do not ship out replacement packages however will gladly issue a refund in the case of non-receipt or damage. Upon processing a Lost or Damaged Claim, we will add the order incident into the Community Alert Fraud Watch System, a systematic network of over 20,000 online merchants, that monitor accounts/order incidents, so that extra measures may be taken on future purchases in an effort to prevent a future loss. In an effort to avoid future losses, as a result of a non-receipt claim, a signature will be required for all future purchases at the customers expense; in addition, shipping to a different address than the billing will no longer be an option.
Address Errors -- To avoid delays in the arrival of a package, please ensure that address information is entered completely and correct prior to submitting an order. i.e. If your order is to ship to an apartment or suite, be sure to include this important detail to ensure delivery to the correct unit. We are not held accountable for address errors entered by the customer resulting in incorrect shipping cost and/or delays in shipment or delivery nor correction fees charged by the carrier.
International Shipping -- When a package is shipped internationally, it may be subject to import taxes, customs duties, and/or fees imposed by the destination country to be paid by the recipient of the goods. Any shipping fees offered only covers the cost to ship the package to its destination and does not include import taxes, customs duties and/or fees.